Technical Manager

This position supervises entry and intermediate professional level employees or team leaders of support employees in Product and Technical Service. Resolves complex service issues, manages operations and coordinates on-site support. Ensures continuous improvement of Product Technical Service processes for maximum effectiveness and efficiency.

Job Responsibilities:
• Leading focused team of technical application specialists.
• Leading the development of an Online Platform (Carrier Care Net) for CTD Business. Coordination with multiple stakeholders to launch the digital platform in phases.
• Developing a technical strategy based on evolving regulations on refrigerants, engine emissions, noise and cold chain.
• Focus on growing need for telematics, data analytics, electric vehicles and develop systems to monitor telematics data and enhance customer business value.
• Working with business, marketing, and tech teams to ensure continual product improvement
• Working closely with the global product development team to customize the product features to cater to local needs.
• Take part in building the localization strategy. Prioritize individual tasks within the localization project
• Reviewing failures, receiving customer feedback, and understanding customer demands and expectations of products and services. To convey their findings to the Quality managers Overseas and corporate leadership.
• Produce detailed product requirements, prototypes, and test scenarios.
• Monitor competitive landscape and technology trends

Qualifications: Mechanical Engineer

Experience: 6+ years

Skills:
• Solid technical background with understanding and/or hands-on experience in refrigeration industry
• Strong problem-solving skills and flexibility to work in greenfield projects
• Skilled at working effectively with cross functional teams in a matrix organization
• Self-motivated team player

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
• Make yourself a priority with flexible schedules, parental leave
• Drive forward your career through professional development opportunities
• Achieve your personal goals with our Employee Assistance Programme

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.