Technical Field Operations (TFO) Technician

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe.

Job Overview

Milestone Technologies, Inc. is seeking an Technical Field Operations (TFO) Technician to assist in the management of IT operations and application support at several local offices. This role is responsible for maintaining quality IT services across a regional offices which requires extensive (80%) travel.

Our goal is to deliver excellent technical and non-technical support while providing an outstanding customer experience. As this role is part of the IT team, we are looking for candidates that are passionate about technology, highly skilled at providing amazing customer service, and that will thrive in a fast paced and high-pressure environment.

How You Will Make An Impact
• Provide computer help desk support and technical training on hardware and software to end users
• Troubleshoot Mac and Windows software and hardware for end users via phone, email, and service desk walk-ups
• Troubleshoot iPhone and Android mobile phones, and other related hardware in-office, such as printers
• Set up mobile phone Exchange email, VPN, and internet access for users via secure company network
• Provision new equipment for end users
• Educate new hires on new software and technology related procedures to secure a swift onboarding process
• Perform set-ups, breakdowns , and transports of equipment, such as monitors and desks on an as-needed basis for new and existing end users
• Examine, design, and implement new internal procedures to improve office procedures
• Provide overall management in daily administration, asset distribution, and shipping
• Manage warehouse inventory to facilitate proper handling and distribution of merchandise
• Image Mac and Windows laptops
• Manage and troubleshoots audiovisual software, hardware, and equipment to ensure teleconferencing and videoconferencing calls run smoothly
• Oversee the replenishment and allocation of inventory to their appropriate locations
• Assist in network troubleshooting
• Work with external vendors
• Willing to work late from time to time to support events

What You Will Need To Succeed
• Bachelors Degree / Graduation.
• 3+ years of experience in IT operations and application support
• Complete understanding of Microsoft Outloo k client (Windows & Mac) and Outlook Web Access, with experience resolving complex problems and assisting users with advanced functionality
• Applied experience with Microsoft Exchang e including a firm understanding of Groups and permissions is key
• Comprehensive understanding of Mac OS from command line troubleshooting to resolving individual application failures
• Comprehensive knowledge of Windows is a plus, in issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues
• Experience with troubleshooting Windows and OSX Operating Systems, desktops, and Box

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.

This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site.
• Job description is subject to change