Technical Engineer- After Sales

Position Overview

The After Sales Technical Engineer is responsible to promote the sale of standard to complex accessories to existing ZwickRoell customers through remote and on-site product and application consulting. He/she provides ZwickRoell India (ZRIN) service personnel with technical support for the promotion and sales of products to existing customers. This role works closely with the in-house After Sales team and Field Service Engineer team. Objectives, responsibilities, prioritization, project definition and administrative matters are defined by the Regional Service Manager (Line Manager).

Job Responsibilities

· Visit existing ZwickRoell customers to understand challenges and needs to consult them on standard to complex solutions

· Coordinate with After Sales and Field Service teams to bring non-duplicating value-add in customer interactions

· Support After Sales team in sales process and in preparing technically complex quotations.

· Provide technical support to After Sales and Field Service Engineers for After Sales activities.

· Support After Sales team with updates in CRM system and provide data as required by the Service Management

· Uses TopSell concepts and processes to assist others in the service team, as well as acting independently in accounts and sales situations, when required.

· Presents technical customer training courses.

· Acts as liaison with sales/customers and ZRX to provide input on product and service improvements.

Fulfil ad-hoc duties and projects assigned by Regional Service Manager.

Education

· Bachelor degree in engineering (Mechanical / Metallurgy)

Job Location

. North/West - Vadodara / Gurugram

. South/East - Chennai / Bangalore

Experience

. 3 to 5 years of experience in sales of material testing machines or other industrial products.

· Working experience in measurement and analytical instruments or materials testing is preferred

Requirements

· Basic knowledge of Materials testing & Materials properties

· Basic knowledge of Hydraulics, Pneumatics, Electrical, Electronics, Hardware & Software

· Experience in pre-sales or after sales of Materials Testing Machines or similar industrial products

· Proficiency with PC software, good knowledge of MS Office and CRM software.

· Strong professional communication skills

· Ability to work independently, goal-oriented and has a flexible approach to work

· Ability to work under pressure

· Willing to travel to attend customer meetings and technical visits

· Willing to undergo continuous re-training

· Possesses a valid driving license

· Proficiency in English language

· Proficiency in a local Indian language and German language would be advantageous

. 50…70% travel requirement within [Northern and Western] or [Southern and Eastern] India