Tech Support Engineer​/TSE

Tech Support Engineer (TSE)

About the Role

Requirements

You will work extensively on optimizing performance of production systems across the entire stack: hardware, software, application and network.

You will partner with Engineering and Product teams to ensure customer issues are taken up with the appropriate teams and a resolution is in place with corresponding root cause analysis.

You will use your development and operations knowledge to identify and prioritize production issues.
Develop and implement the most complex reproducible cases to identify potential software defects, misconfigurations or issues in Novopay systems.

You will work as part of an 18
• 7 available team.

Our Expectations
At Least 3+ years of experience in a technical support role
To Manage daily Server & Application logs Backups
Log monitoring, identification of issues from logs and escalate to the Engineering team
Good Knowledge in creating Procedure, Triggers, Packages, Functions, Views, Jobs.
Good Knowledge in Database design.
Good Knowledge in Performance Tuning.
Strong SQL server 2008, MySql Development experience.
Should be expertise in writing complex queries.
Good understanding in CORE Java concepts
Knowledge of Python scripting will be an advantage
Proven knowledge to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
Experience to work well in a fast-paced environment and demonstrable ability to handle various tasks or projects with changing priorities.

Our Work Culture
At Novopay, apps are owned and developed by small, autonomous, cross-functional teams. You and your team set the goals, set timelines, build the software, go to user tests, and monitor the performance.

Instead of trying to fill specific titles, we hire talented people at all seniority levels and work with them to find a role that suits them best.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as the 'perfect' candidate. Novopay is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

About Novopay

Novopay is a newage Fin Tech with a transformational goal of delivering banking and payments to a billion Indians. Today millions of consumers walk into one of 100,000 Novopay Kirana stores or telecom stores to perform banking or payments transactions. Our Retail network provides remittance, Bank withdrawal/Deposits, electricity/water/telephone bill payments and insurance products. We conduct thousands of crores of payments and banking transactions every month on our 100,000 strong retail network spread over 23 states.

Novopay also provides Banking solutions to Banks, NBFC and MFIs to deliver loans, deposit accounts and payment products. We today power over Rs 8,000cr in loans that are powered by the Novopay Asset platform.

A two member team of Android developers has built our Retailer App which is used by over 100,000 retailers doing millions of transactions amounting to thousands of crores of transaction value. The Leadr Android App used by our sales force manages sales, location data, targets and performance in a realtime environment running over 23 states.

We intend to transform banking through a completely digital experience and deliver banking and payments to every Indian - poor/rich, urban/rural, literate/illiterate. This is your call to action, to join the revolution that will disrupt and democratize banking, as we know it