Tech Support Engineer
Published date: 2024/01/10
- Location: Mumbai, Maharashtra, India
Hello,
We are hiring for Tech Support Engineer Role.
Tech support engineer in delhi
It is remote role but need ppl who are based in delhi itself
Tech Support Engineer role in Delhi Location - its a work from home job permanent
Job Role
• Understand the customer environment and plot a roadmap for the deployment and integration project.
• Troubleshooting and performing deep level analysis for technical issues
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted clients/partners
• Change Request Planning, Execution, testing and Rollback Plan
• Apply patches and upgrades on a regular basis and ensure all are up to date at all times.
• Plan Change activities w.r.t issues/Solutions observed during operations
• Follow-ups for fixing, workaround, RCA, knowledge sharing escalations from L2
• Working with customers/employees to identify problems and advising on the solution
• Logging and keeping records of customer/partner queries
• Updating self-help documents FAQ/Knowledge Base to assist customers, partners employees
• Working with field engineers to visit customers/employees if the problem is more serious
• Need to be available 24/7 to handle escalated issues
• Contribute to having P1 Systems up and running in terms of Health Monitoring of Servers, applications services and integrations.
• Proficient in one or more scripting languages (Bash, Python, Go, etc.)Knowledgeable on Security Technologies
• Firewalls, Endpoint prevention, SIEM, Vulnerability management toolsSOAR platform experience a plus
• writing new and expanding new playbooks using automation and scripting tools.
Requirements
• 2-5 yrs of Experience and keenness to work in the Technical domain.
• Understanding of in depth concepts in Networking, Linux, AWS, Docker and similar technologies.
• Installation of VM's and server recovery
• Understanding of CyberSecurity concepts is a plus
Interested Candidate can mail apply me or directly mail me in the given mail id: muskan.sygnificservices@gmail.com
This job is provided by Shine.com
We are hiring for Tech Support Engineer Role.
Tech support engineer in delhi
It is remote role but need ppl who are based in delhi itself
Tech Support Engineer role in Delhi Location - its a work from home job permanent
Job Role
• Understand the customer environment and plot a roadmap for the deployment and integration project.
• Troubleshooting and performing deep level analysis for technical issues
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted clients/partners
• Change Request Planning, Execution, testing and Rollback Plan
• Apply patches and upgrades on a regular basis and ensure all are up to date at all times.
• Plan Change activities w.r.t issues/Solutions observed during operations
• Follow-ups for fixing, workaround, RCA, knowledge sharing escalations from L2
• Working with customers/employees to identify problems and advising on the solution
• Logging and keeping records of customer/partner queries
• Updating self-help documents FAQ/Knowledge Base to assist customers, partners employees
• Working with field engineers to visit customers/employees if the problem is more serious
• Need to be available 24/7 to handle escalated issues
• Contribute to having P1 Systems up and running in terms of Health Monitoring of Servers, applications services and integrations.
• Proficient in one or more scripting languages (Bash, Python, Go, etc.)Knowledgeable on Security Technologies
• Firewalls, Endpoint prevention, SIEM, Vulnerability management toolsSOAR platform experience a plus
• writing new and expanding new playbooks using automation and scripting tools.
Requirements
• 2-5 yrs of Experience and keenness to work in the Technical domain.
• Understanding of in depth concepts in Networking, Linux, AWS, Docker and similar technologies.
• Installation of VM's and server recovery
• Understanding of CyberSecurity concepts is a plus
Interested Candidate can mail apply me or directly mail me in the given mail id: muskan.sygnificservices@gmail.com
This job is provided by Shine.com
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