Tech Mahindra International Voice Process

Tech Mahindra International BPO Voice process (Walk-in contact -Yagyashri)

Job Role Type : International Customer Care Executive

Job Type : Full Time - NIGHT SHIFT - ROTATIONAL SHIFT

Salary : 2LPA To 4LPA.

Eligibility : 1 to 4 Years of experience in International Voice Process.

Freshers with 6 months of experience in International BPO Voice Process.

Excellent Fluency in English Communication is must.

Candidates from Pune and Immediate joiners are preferred.

Immediate Joiners from Pune are Preferred

JOB RESPONSIBILITY :

1) Grad/Undergrad with minimum 6 month of experience in chat process in previous role/s

2) An advisor will be responsible for handling inbound customer queries (inc. billing, rate plans, service activations and changes, credits and adjustments, technical troubleshooting and complaints) using the live chat channel.

3) Take complete responsibility of providing accurate and relevant information and to resolve customers query on the first contact.

4) Excellent communication skills, written and verbal. Problem Solving Skills. Build a logical approach to address problems.

5) Basic levels of computer proficiency. Working knowledge of MS Office applications like Word & Excel

6) Experience of working in live chat processes or customer services or Telecoms industry (desirable)

7) Rotational shift.

8) Strictly WORK FROM OFFICE ONLY

Perks : Cab Facility Provided, Performance Bonus, Shift Allowance Insurance, etc.

Job Types: Full-time, Regular / Permanent

Pay: ₹16,000.00 - ₹40,000.00 per month

Benefits:
• Health insurance
• Life insurance
• Provident Fund

Schedule:
• Night shift
• Rotational shift

Supplemental pay types:
• Commission pay
• Performance bonus
• Shift allowance

Ability to commute/relocate:
• Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Speak with the employer
+91 9000018063