Team Mgr-Phone Bkg Apply
Published date: 2024/01/10
- Location: Jaipur, Rajasthan, India
Service productivity & efficiency standards:
Close monitoring of the Shop Floor in order to ensure that the Unit achieves the set targets/ bench mark of the following service efficiency parameters at each shift:
Service Levels
Average Speed of Answer
Abandoned rate
Ensure that the PhoneBankers effectively carry out floor monitoring in order to clear the call queues resulting in quicker answer time
• Direct/ hands-on floor monitoring for ensuring service and cross sell balance
Close monitoring of the Shop Floor in order to ensure that the Unit achieves the set targets/ bench mark of the following service efficiency parameters at each shift:
Service Levels
Average Speed of Answer
Abandoned rate
Ensure that the PhoneBankers effectively carry out floor monitoring in order to clear the call queues resulting in quicker answer time
• Direct/ hands-on floor monitoring for ensuring service and cross sell balance
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