Team Member - SMS-SUPPORT SERVICES-Operational Risk

Key Responsibilities:

Roles & Responsibilities

Job Purpose:

The authorizer of Identity and Access Management (IAM) Experience role will provide strategic output for a high-performing team from IDAM point of view. This role requires a deep understanding of the technology transformation occurring in the IAM space and how to leverage and deliver benefits across the banking application environment.

Develop, maintain, and execute standard operating procedures (SOP) for all identity management

Should have knowledge about IAM Framework

Develop and maintain operational framework for Privileged Account Management and support team

Assist with troubleshooting unique/complex tickets by working with other teams, vendors or users in diagnosing and resolving access issues

Perform access and account support for internal applications and systems

Carry out any ad hoc tasks/duties which may reasonably be expected as requested by IT Management

Ensuring service requests relating to IT services are resolved satisfactorily and in a timely fashion

Execute and manage daily BAU for IDM operations, troubleshoot user issues and provide resolutions

Conduct specialized and cyclical access reviews; examples – compliance, inactive / stale, new and terminated user container Cleanup, privileged account usage

Comply with all Departmental, Company, Security and Audit policies and procedures

Perform manual certification activities on a quarterly/ Semi Annually & Annually basis

Participate in audit support activities, as they pertain to Access Certification Controls, for internal & external audits inquiries

Provide Ad-Hoc reporting related to areas of expertise for the program

Monitoring compliance to corporate security policies and regulatory guidance with regards to user access and broader information security matters

Designing framework for monthly MIS for SMS activities

Ensuring standardization of User systems access across bank