Team Member Contact Centre
Published date: 2024/01/10
- Location: Pune, Maharashtra, India
Job Description:
• Renewal Management
• Provide inputs to drive the overall renewal strategy by providing enablers to the sales channels to increase their renewals ratio and achieve set renewal targets for allocated sales channels
• Analyze the data to identify priority segments to focus on and grow renewal opportunities
• Periodically review the status of renewal opportunities to ensure customers are being contacted on time for renewals
• Ensure follow up calls are being tracked with team so that renewal targets are achieved
• Tele-calling – Program management
• Coordinate on daily basis with central tele calling (off roll) team responsible for Live Renewals.
• Dashboards visibility on tele-caller performance to respective LOB teams
• Plan and execute learning sessions with tele-caller team to update them on product, process and policies pertaining to BAGIC.
• Renewal Management
• Provide inputs to drive the overall renewal strategy by providing enablers to the sales channels to increase their renewals ratio and achieve set renewal targets for allocated sales channels
• Analyze the data to identify priority segments to focus on and grow renewal opportunities
• Periodically review the status of renewal opportunities to ensure customers are being contacted on time for renewals
• Ensure follow up calls are being tracked with team so that renewal targets are achieved
• Tele-calling – Program management
• Coordinate on daily basis with central tele calling (off roll) team responsible for Live Renewals.
• Dashboards visibility on tele-caller performance to respective LOB teams
• Plan and execute learning sessions with tele-caller team to update them on product, process and policies pertaining to BAGIC.
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