Team Manager-Customer Service-Relationship Banking Group (Thane)
Published date: 2024/01/10
- Location: Mumbai, Maharashtra, India
Team Manager-Customer Service-Relationship Banking Group (Thane)
From 3 to 8 year(s) of experience
₹ Not Disclosed by Recruiter
Mumbai
or
Job Description
Roles and Responsibilities
Job Role
Responsible for Managing a Team of 8-10 officers Outbound Sales.
Manage Team to deliver on Quality, Call Productivity, Cross Selling.
Manage Floor and to monitor discipline on floor, resolve officer’s queries to assist customers, raise issues to respective department for resolution, update officers on process/product updates, workstation availability etc.
Job Requirements
Graduate
Minimum3 to 5 yearsof relevant experience in servicing of financial products andat least 2 year in managing a team.
Excellent communication skills – Verbal & Written
Good hands on MS Excel, Comfortable with formulas like V Lookup, Pivot etc.
Leadership skills including team motivation, make team adaptable to changes, deliver overall SOPs, etc
Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
Team Player, Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers
Role:Customer Service
Salary: Not Disclosed by Recruiter
Industry:Banking
Department:Customer Success, Service & Operations
Role Category:Customer Success, Service & Operations - Other
Employment Type:Full Time, Permanent
Key Skills
Team ManagementCommunication SkillsOutbound SalesCross SellingBankingFinancial ProductsCalling
Education
UG:Any Graduate
Company Profile
SKILLVENTORY
A leading Talent search Firm
Recruiter Name:Rohit Gupta
Contact Company:SKILLVENTORY
Telephone:9039459111
From 3 to 8 year(s) of experience
₹ Not Disclosed by Recruiter
Mumbai
or
Job Description
Roles and Responsibilities
Job Role
Responsible for Managing a Team of 8-10 officers Outbound Sales.
Manage Team to deliver on Quality, Call Productivity, Cross Selling.
Manage Floor and to monitor discipline on floor, resolve officer’s queries to assist customers, raise issues to respective department for resolution, update officers on process/product updates, workstation availability etc.
Job Requirements
Graduate
Minimum3 to 5 yearsof relevant experience in servicing of financial products andat least 2 year in managing a team.
Excellent communication skills – Verbal & Written
Good hands on MS Excel, Comfortable with formulas like V Lookup, Pivot etc.
Leadership skills including team motivation, make team adaptable to changes, deliver overall SOPs, etc
Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
Team Player, Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers
Role:Customer Service
Salary: Not Disclosed by Recruiter
Industry:Banking
Department:Customer Success, Service & Operations
Role Category:Customer Success, Service & Operations - Other
Employment Type:Full Time, Permanent
Key Skills
Team ManagementCommunication SkillsOutbound SalesCross SellingBankingFinancial ProductsCalling
Education
UG:Any Graduate
Company Profile
SKILLVENTORY
A leading Talent search Firm
Recruiter Name:Rohit Gupta
Contact Company:SKILLVENTORY
Telephone:9039459111
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