Team Manager Banking
Published date: 2024/01/10
- Location: Navi Mumbai, Maharashtra, India
Team Manager Banking Operations Develop objectives for the call centers daytoday activities Conduct effective resource planning to maximize the productivity of resources people technology etc Collect and analyze callcenter statistics sales rates costs customer service metrics etc Assume responsibility of budgeting and tracking expenses Hire coach and provide training to personnel to maintain high customer service standards Monitor and improve ordering telephone handling and other procedures Evaluate performance with key metrics accuracy callwaiting time etc Prepare reports for different departments or upper management
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