Team Leader - Training
Published date: 2026/11/06
- Location: Jaipur, Rajasthan, India
Responsible for Planning, Scheduling, Execution and govern Process, Communication and Technical Training for MetLife GOSC Jaipur Operations
Manage entire NH Process Certification (Preprocess, Compliance, Training, LC, Teach back, etc.)
Ensuring effective Knowledge Transfer during Migrations – Training Material, Training Methodology, Monitoring Progress.
Conduct training sessions on MS Excel, Power BI, TTT, SOP Creation, etc.
Mentor the Process training team (PKTs/ BPS/ Trainers/SMEs) for delivery effectiveness & efficiency.
Liaison and partner with Vendors for developing customized training solutions for the corporate functions.
Provide training solutions to Migrations, Ops partners for effective training, documentation, performance evaluation, capability building, etc.
Conduct activities related to Training Needs Identification, Analysis and Planning Refresher Training Methodology and Annual/Monthly Training Calendar.
Partner with operation teams to address training needs & review for effectiveness through planned review meetings
Participate in organizational initiatives like CMMI etc.
Responsible for certification and productivity of new trainers / SMEs.
Create, update and review Training documents including SOP, Process maps, TSDs. Establish document governance model in assigned LOBs
Knowledge, Skills and Abilities
Education
Graduate or PG in any discipline
Experience
Minimum 6-7 years of overall work experience and 3-4 years of Training experience is required in shared services or ITES/ BPO/KPO environment
Manage entire NH Process Certification (Preprocess, Compliance, Training, LC, Teach back, etc.)
Ensuring effective Knowledge Transfer during Migrations – Training Material, Training Methodology, Monitoring Progress.
Conduct training sessions on MS Excel, Power BI, TTT, SOP Creation, etc.
Mentor the Process training team (PKTs/ BPS/ Trainers/SMEs) for delivery effectiveness & efficiency.
Liaison and partner with Vendors for developing customized training solutions for the corporate functions.
Provide training solutions to Migrations, Ops partners for effective training, documentation, performance evaluation, capability building, etc.
Conduct activities related to Training Needs Identification, Analysis and Planning Refresher Training Methodology and Annual/Monthly Training Calendar.
Partner with operation teams to address training needs & review for effectiveness through planned review meetings
Participate in organizational initiatives like CMMI etc.
Responsible for certification and productivity of new trainers / SMEs.
Create, update and review Training documents including SOP, Process maps, TSDs. Establish document governance model in assigned LOBs
Knowledge, Skills and Abilities
Education
Graduate or PG in any discipline
Experience
Minimum 6-7 years of overall work experience and 3-4 years of Training experience is required in shared services or ITES/ BPO/KPO environment
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