Team Leader (TL) @ BPO Process
Published date: 2024/01/10
- Location: Ahmedabad, Gujarat, India
• Facilitating meetings with supervisors to discuss performance issues and provide feedback on progress
• Managing employee performance, including conducting performance evaluations and providing feedback to employees
• Managing work schedules and overtime hours for the team, making sure that all shifts are covered
• Conducting training sessions to help employees improve their skills and learn new processes
• Reviewing incoming calls or chats to determine how best to respond to customer inquiries
• Scheduling meetings to discuss issues or concerns with customers or other departments within the company
• Monitoring call center activity to identify opportunities for improvement or resolve problems in real time
• Identifying opportunities for cost savings by reducing unnecessary expenses or increasing efficiency in operations
• Developing and implementing new training programs as needed to support department goals
Job Type: Full-time
Salary: ₹20,000.00 - ₹25,000.00 per month
Benefits:
• Provident Fund
Schedule:
• Day shift
Supplemental pay types:
• Yearly bonus
Ability to commute/relocate:
• Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Experience:
• total work: 1 year (Required
• Managing employee performance, including conducting performance evaluations and providing feedback to employees
• Managing work schedules and overtime hours for the team, making sure that all shifts are covered
• Conducting training sessions to help employees improve their skills and learn new processes
• Reviewing incoming calls or chats to determine how best to respond to customer inquiries
• Scheduling meetings to discuss issues or concerns with customers or other departments within the company
• Monitoring call center activity to identify opportunities for improvement or resolve problems in real time
• Identifying opportunities for cost savings by reducing unnecessary expenses or increasing efficiency in operations
• Developing and implementing new training programs as needed to support department goals
Job Type: Full-time
Salary: ₹20,000.00 - ₹25,000.00 per month
Benefits:
• Provident Fund
Schedule:
• Day shift
Supplemental pay types:
• Yearly bonus
Ability to commute/relocate:
• Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Experience:
• total work: 1 year (Required
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