Team Leader - Settlement and Interchange

Job Purpose
• To monitor and maintain smooth flow of interchange for Mashreq Bank’s claim and settlement of Visa, Master and JCB, CUP cards, in addition to accounts maintenance and financial operations.
• Implement, maintain and improve processes to ensure effective operational processes to monitor and maintain financial accounts and flow of interchange ensuring that all procedures are followed (as prescribed by Operational Manual for associations).
• To be well versed and continuously updated on Association guidelines, compliance and impart necessary knowledge for the staff

Key Result Areas
• Monitor all associations’ settlement and funds position, balancing and reconciliation and corrective action on daily basis
• Preparation and submission of accurate and timely quarterly operating certificate to Associations, analyze expense and income trending and alert stakeholders on timely basis on pricing variations
• Provide coaching and feedback to the team which can customize to fit multi-disciplinary perspective.
• Monitor UAE switch system reports for balancing and reconciliation for all countries under the purview
• Emerge as the product expert for all relevant areas reporting to this position.
• Being central point of contact for association guidelines/newsletters/publications and ensure timely publishing to business groups with probable impact
• Ensure that Bank’s Compliance and Regulatory procedures are followed. Ensure adequate training to staff such that all functions are performed with zero errors and within expected TATs
• Ensure maintenance of MI for staff productivity and constantly strive to increase the level of individual as well as unit’s overall productivity. Also to ensure that necessary job rotation and training is provided for staff development and career growth.
• Create an atmosphere conducive to mutual co-operation among staff members and foster team spirit.
• Ensure unit attains satisfactory internal and external audit rating.
• Ensure that unit’s standard operating procedures are reviewed, change documents are maintained and updated regularly

Key Result Areas (Continued)
• Ensure the transactions are processed as per the unit’s SLA and the operational errors/losses are very minimum. Manage Monthly - MER, KRI, RCSA and Reconciliation reporting within the timelines
• Constantly work towards generation of new ideas/innovations and ensure year on year digitization/productivity/process automation targets are achieved.
• Knowledge of VAT procedures and applicability to interchange and settlement and merchant payments

Key Result Areas (Continued)
• All issues related to various activities are referred and resolved by this position.
• Provide value added support/advise to branches, business groups & other related units to resolve various issues timely and satisfactorily.
• Ensure necessary training/guidelines are provided to the unit officials for handling exceptions and maintenance of an adequate level of control at all times.

Key Result Areas (Continued)
• Decision making is directly proportion to authority and responsibility.
• Take decision to solve problems as per authority and according to experience.

Knowledge, Skills And Experience
• Sound knowledge of general banking with good experience on Cards domain. Hands on experience in working in Prime Platform/Flexcube system.
• Sound knowledge of association systems, visa/MasterCard on line, association pricing and interchange computation.
• 6-8 years’ multi-discipline banking experience.
• Excellent communication skills (both written & verbal), Good analytical thinking/interpersonal skills
• Client communication and management, People Management skills
• Strong knowledge on MS Office tools, MIS reporting and analysis
• Ability to meet stringent client deliverables, effective presentation skills
• Effective decision making power & conflict handling