Team Leader - Sales Voice Process

Greetings from Novac Technology Solutions LTD

Job Title: Team Leader (Sales And Service process )

Location : Jaipur

Salary :As per Industry norms

Language : English and Hindi

Should Be an Immediate Joiner

Roles & Responsibilities:

· Managing day to day planning, operational challenges and solving problems of a team of agents.

· Plan and manage the group's performance on the Score card metrics and look for methods to constantly exceed expectations.

· Responsible for management of Engagement, Attrition and ESAT for the team

· Prepare schedules for the teams and ensure attendance.

· Conduct meetings regularly to ensure open communication and devise an action plan to address issues/ concerns raised by the team

Qualification : Any Graduate

Eligibility Criteria

1. Should know throughput calculation like attrition, shrinkage.

2. Should have handled minimum 10 to 15 agents as team lead.

3. Should handle the team weekly reviews and encourage team to meet organizational goals .

4. Responsible for staff retention within the team.

5. Should be aware of KRAS, KPIS.

6. Should be f collection background handling financial products (Insurance, PL, other loans etc)

7. Should have Role Experience: Minimum 1 -2 Years in Domestic Call Center and must be graduate.

Job Type: Full-time

Salary: ₹100,000.00 - ₹300,000.00 per year

Benefits:

Health insurance
Provident Fund
Schedule:

Day shift
Supplemental pay types:

Quarterly bonus
Yearly bonus
Ability to commute/relocate:

Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Preferred)
Experience:

total work: 1 year (Preferred)
Speak with the employer
+91-XXXXXXXXXX

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Hiring 8 candidates for this role