Team Leader Retail Banking

Job Overview We are seeking a highly motivated and experienced Team Leader Retail Banking to join our dynamic team. As the Team Leader Retail Banking, you will be responsible for overseeing the day-to-day operations and target achievement of team and leading a team of banking professionals. This is a mid-level position that requires 4 to 6 years of experience in retail banking.( sales of Loan against Property, Business Loan, Home Loan) and 2 years experience in team lead. Qualifications and Skills • Bachelor's degree in Business, Finance, or related field • 4 to 6 years of experience in retail banking .( sales of Loan against Property, Business Loan, Home Loan) • Proven experience in a leadership role, years experience in team lead. • Travelling required • Sound knowledge of banking products and services • Strong analytical and problem-solving skills • Excellent communication and interpersonal skills • Ability to build and maintain positive relationships with customers • Proficiency in using banking software and systems • Ability to work well under pressure and meet deadlines • Knowledge of banking regulations and compliance Roles and Responsibilities • Oversee the day-to-day operations of the retail banking department • Lead and motivate a team of banking professionals to achieve departmental goals and targets • Ensure excellent customer service and satisfaction by providing prompt and accurate assistance to customers • Develop and implement strategies to improve operational efficiency and customer experience • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement • Ensure compliance with banking regulations and internal policies • Provide coaching and training to team members to enhance their skills and knowledge • Handle and resolve escalated customer inquiries and complaints • Collaborate with other departments to achieve overall organizational goals