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Team Leader Phone Banking

Published date: 2026/11/08
  • Location: Mumbai, Maharashtra, India
Purpose of the Job: Team Leader –Phone banking is primarily responsible for managing set of 8 Customer Service Associates.

· Team Leaders will be responsible to drive Customer experience (NPS), Quality, Process/Sales Performance.

· Team Leaders will also provide constructive feedback and coach Officers on a regular basis to facilitate performance improvement.

· Team Leader is expected to identify Process/Product failures which lead to calls to Phone banking and highlighting it to concerned teams for resolution.

· He is also responsible for managing daily operational metrics of his team members by helping CSA with customer escalations and product dissemination.

Job Types: Full-time, Regular / Permanent

Salary: ₹500,000.00 - ₹1,000,000.00 per year

Schedule:

Day shift
Company Name: ICICI Bank Ltd

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