Team Leader Phone Banking
Published date: 2026/11/08
- Location: Bhubaneswar, Orissa, India
Purpose of the Job: Team Leader –Phone banking is primarily responsible for managing set of 8 Customer Service Associates.
· Team Leaders will be responsible to drive Customer experience (NPS), Quality, Process/Sales Performance.
· Team Leaders will also provide constructive feedback and coach Officers on a regular basis to facilitate performance improvement.
· Team Leader is expected to identify Process/Product failures which lead to calls to Phone banking and highlighting it to concerned teams for resolution.
· He is also responsible for managing daily operational metrics of his team members by helping CSA with customer escalations and product dissemination.
Job Types: Full-time, Regular / Permanent
Salary: ₹500,000.00 - ₹1,000,000.00 per year
Schedule:
Day shift
· Team Leaders will be responsible to drive Customer experience (NPS), Quality, Process/Sales Performance.
· Team Leaders will also provide constructive feedback and coach Officers on a regular basis to facilitate performance improvement.
· Team Leader is expected to identify Process/Product failures which lead to calls to Phone banking and highlighting it to concerned teams for resolution.
· He is also responsible for managing daily operational metrics of his team members by helping CSA with customer escalations and product dissemination.
Job Types: Full-time, Regular / Permanent
Salary: ₹500,000.00 - ₹1,000,000.00 per year
Schedule:
Day shift
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