Team Leader in BPO
Published date: 2026/11/09
- Location: Bangalore, India
Leading team members includes Team Leads of call centers and Backend team.
Coordinating with Line Managers, Team Leads to provide them with the feedback related to the Process Performance, Training Initiatives.
Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
Mapping TRAI requirements and coordinating in developing, implementing and transitioning processes in line with the guidelines specified by the TRAI. Analyzing & driving the contractual Business KPIs on a daily basis.
Implementing strategies to augment business and promote products for business excellence. Providing business intelligence inputs to the clients for betterment the process
Other Details
Department
Customer Service (Domestic)
Industry IT
BPO / Call Center
Coordinating with Line Managers, Team Leads to provide them with the feedback related to the Process Performance, Training Initiatives.
Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
Mapping TRAI requirements and coordinating in developing, implementing and transitioning processes in line with the guidelines specified by the TRAI. Analyzing & driving the contractual Business KPIs on a daily basis.
Implementing strategies to augment business and promote products for business excellence. Providing business intelligence inputs to the clients for betterment the process
Other Details
Department
Customer Service (Domestic)
Industry IT
BPO / Call Center
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