Team Leader-Housekeeping

Job Description • Optimizes work productivity by effectively scheduling and allocating all available resources and recommends changes in methods, equipment, design, staff, to Housekeeper Manager in order to improve departmental standards/productivity and ensures implementation of the same. • Ensures cleanliness and hygiene standards in all areas of the hotel. • Ensures adherence to company and hotel policies by all departmental employees. • Plans the organization of work within the department including assignments, time schedules and vacations. • Ensures all relevant documentation and records are updated and complete. • Ensures guest requirements and requests are promptly and efficiently responded to in order to achieve customer satisfaction. • Any matter which may effect the interests of the hotel should be brought to the attention of the Management. People Management • Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service. • Interact with guests and personnel of the hotel in an efficient and friendly manner. • Provide effective support to the team to enable them to provide a range of effective and efficient services. • Ensure that the team has been trained for all safety provisions. • Motivate and develop staff to ensure smooth functioning of the department and promote teamwork. • Conduct on-going training and coach all the employees and ensure to maintain records. • Conduct briefing for Housekeeping Attendants. • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. • Guides and advises HKM on key performance indicators of employees in the department and ensures measurement of the same. • Ensures adherence to company and hotel policies by all departmental employees. Financial Management • Identify optimal, cost effective use of the resources and educate the team on the same. Operational Management Administration: • Daily closing stock of mini bar store. • Prepare store requisitions and draw items for general store. • To update pending maintenance list. • To monitor the performance of desk. • Responsible for the operation of department in the absence of the HKM. • Maintain the housekeeping store and stock record by constant updating of receipts and issues. • To ensure items are ordered before they reach the defined reorder level. • Responsible for the periodical physical Inventory of items in store and circulation Uniform, linen, guest supplies, cleaning supplies, Operational equipment and capital equipment. Linen and uniform room: • Routine check on the condition of the linen and uniform and the quality of processing. • Assign job to tailor. • Inventory control of linen and uniform by conducting month end inventory • Quality audit – replacing worn out items with new ones from store, and regular discards. • Issue of uniforms for new staff. • Strictly adhere to exchange procedure and loan procedures. • Submit required reports to HKM. • Ensure laundry, linen and uniform room are pest free. • Ensures all maintenance are reported on time to engineering department and timely action is taken. Guest floors: • Routine check on the floor staff, condition of the linen and uniform, supplies, equipments and trolleys. • Responsible for providing hygienically clean, safe and comfortable rooms with effective amenities and mini bar by checking all rooms critically and inspecting them. • Plan for PMP schedule. • Check occupancy reports and follow up with concerned personnel on thorough cleaning conducted, and status of under repair rooms. • To ensure availability of rooms at all times based on arrival-departure pattern of the hotel by clearing departure rooms on priority and avoiding major break down in rooms by regular preventing maintenance programme. • Responsible for the activities of all floor staff and housekeeping attendants under her jurisdiction. • Responsible for cleanliness, upkeep and maintenance of all areas- pantries, trolleys, shafts, corridors, elevator landings, staircases etc. • Responsible for smooth operation of the shift by ensuring all equipments are in good working condition and sufficient quantity of linen, and guest and cleaning supplies are provided to staff. • Reporting defects in all areas and regular follow up with engineering department on pending maintenance. • Reporting irregularities on the floor to HKM – Occupancy reports, damages, missing items, Lost and found properties of guests. • Responsible for effective mini bar management as per organization's standards by checking and replenish mini bar and produce dockets for posting. • Optimizes work productivity by effectively scheduling and allocating all available resources and recommends changes in methods, equipment, design, staff, to HKM in order to improve departmental standards/productivity and ensures implementation of the same. Public area: • Detailed checking of public area. • Follow thorough cleaning schedule strictly. • Report all defects in area to the engineering department and ensure they are rectified immediately – Liaise with engineering department daily for the same. • Responsible for smooth operation of the shift by ensuring all equipments are in good working condition and sufficient quantity of cleaning supplies are provided to staff. • Plan for PMP schedule. • To maintain a complete advance schedule of renovation of Public area in direct consultation and concurrence with HKM. Staff training: • Ensures departmental employees are fully trained, conduct regular training sessions personally through class room and on the job training. • Ensures attendance on behavioral and vocational training in own and related areas to enhance kills and encourage multi functionality. • Ensures career development and succession planning for subordinates. • Review the performance of direct subordinates and determine their development needs by using the appraisal system. • Counsel subordinates in work related matters. • Recommends hiring, promotions, increments, disciplinary action, performance related salary increments for all subordinates. • Ensure department employees are fully trained on all hotel systems, procedures to ensure safety requirements. Hygiene / Personal safety / Environment: • Ensures that the workplace and storage areas remain clean and tidy. • Respects the instructions and safety guidelines for the equipment (s)he uses. • Applies the hotel's security regulations (in case of fire etc). • Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) and meets Ibis ISO 14001 environmental commitments as applicable to the role. Qualifications Minimum 3 Years of relevant experience. Any degree or Diploma in Hotel Management