Team Leader - Housekeeping

Optimizes work productivity by effectively scheduling and allocating all available resources and recommends changes in methods, equipment, design, staff, to EHK in order to improve departmental standards/productivity and ensures implementation of the same
Ensures cleanliness and hygiene standards in all areas of the hotel
Ensures adherence to company and hotel policies by all departmental employees
Plans the organization of work within the department, including assignments, time schedules and vacations
Ensures all relevant documentation and records
are updated and complete
Ensures guest requirements and requests are promptly and efficiently responded to in order to achieve customer satisfaction
Any matter which may effect the interests of the hotel should be brought to the attention of the Management.
Key Responsibilities:

People Management

Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
Interact with guests and personnel of the hotel in an efficient and friendly manner.
Provide effective support to the team to enable them to provide a range of effective and efficient services.
Ensure that the team has been trained for all safety provisions.
Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
Conduct on-going training and coach all the employees and ensure to maintain records.
Conduct briefing for Housekeeping Attendants.
Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Guides and advises EHK on key performance indicators of employees in the department and ensures measurement of the same
Ensures adherence to company and hotel policies by all departmental employees