Team Leader BPO
Published date: 2024/01/10
- Location: Nagpur, Maharashtra, India
Team Leader Operations
Designation: Team Leader BPO
Experience: 1 years+ (on the same designation in BPO)
Salary: 25K- 32K Gross with added incentives
Location: Address : - 3rd Floor, B Wing, North and South Central Facility Building, Mihan SEZ, Nagpur- 441108
Roles & Responsibilities:
Responsible for maintaining discipline and absenteeism of the team on the floor.
Responsible for staff retention within the team.
Coordination between Managers and Team Members.
Ensure prompt and accurate service and achievement of targets.
Responsible for Team Building & Implementation of Processes
Team handling and Mentoring.
Performance feedback session to be provided to agents.
Analyze various reports including process dashboards & team performance reports.
Should have working knowledge of AHT and WFM.
Primary focus on achieving SLA.
Motivating associates through effective management, career development & implementation of reporting mechanisms.
Timely Submission of Operations Review
Preparing roster and manage shrinkage
Conduct audits & share feedback with team members
Monitor team performance and report on metrics
Good analytical skills, expertise in MS Excel
Job Type: Full-time
Salary: ₹25,000.00 - ₹32,000.00 per month
Schedule:
Monday to Friday
Experience:
TL: 1 year (Preferred)
Designation: Team Leader BPO
Experience: 1 years+ (on the same designation in BPO)
Salary: 25K- 32K Gross with added incentives
Location: Address : - 3rd Floor, B Wing, North and South Central Facility Building, Mihan SEZ, Nagpur- 441108
Roles & Responsibilities:
Responsible for maintaining discipline and absenteeism of the team on the floor.
Responsible for staff retention within the team.
Coordination between Managers and Team Members.
Ensure prompt and accurate service and achievement of targets.
Responsible for Team Building & Implementation of Processes
Team handling and Mentoring.
Performance feedback session to be provided to agents.
Analyze various reports including process dashboards & team performance reports.
Should have working knowledge of AHT and WFM.
Primary focus on achieving SLA.
Motivating associates through effective management, career development & implementation of reporting mechanisms.
Timely Submission of Operations Review
Preparing roster and manage shrinkage
Conduct audits & share feedback with team members
Monitor team performance and report on metrics
Good analytical skills, expertise in MS Excel
Job Type: Full-time
Salary: ₹25,000.00 - ₹32,000.00 per month
Schedule:
Monday to Friday
Experience:
TL: 1 year (Preferred)
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