Team Leader BPO
Published date: 2024/01/10
- Location: Maharashtra, Nagpur, India
Designation: Team Leader BPO
Experience: 1 years+ (on the same designation in BPO)
Salary: 25K- 32K Gross with added incentives
Location: Address : - 3rd Floor, B Wing, North and South Central Facility Building, Mihan SEZ, Nagpur- 441108
Roles & Responsibilities:
• Responsible for maintaining discipline and absenteeism of the team on the floor.
• Responsible for staff retention within the team.
• Coordination between Managers and Team Members.
• Ensure prompt and accurate service and achievement of targets.
• Responsible for Team Building & Implementation of Processes
• Team handling and Mentoring.
• Performance feedback session to be provided to agents.
• Analyze various reports including process dashboards & team performance reports.
• Should have working knowledge of AHT and WFM.
• Primary focus on achieving SLA.
• Motivating associates through effective management, career development & implementation of reporting mechanisms.
• Timely Submission of Operations Review
• Preparing roster and manage shrinkage
• Conduct audits & share feedback with team members
• Monitor team performance and report on metrics
• Good analytical skills, expertise in MS Excel
Experience: 1 years+ (on the same designation in BPO)
Salary: 25K- 32K Gross with added incentives
Location: Address : - 3rd Floor, B Wing, North and South Central Facility Building, Mihan SEZ, Nagpur- 441108
Roles & Responsibilities:
• Responsible for maintaining discipline and absenteeism of the team on the floor.
• Responsible for staff retention within the team.
• Coordination between Managers and Team Members.
• Ensure prompt and accurate service and achievement of targets.
• Responsible for Team Building & Implementation of Processes
• Team handling and Mentoring.
• Performance feedback session to be provided to agents.
• Analyze various reports including process dashboards & team performance reports.
• Should have working knowledge of AHT and WFM.
• Primary focus on achieving SLA.
• Motivating associates through effective management, career development & implementation of reporting mechanisms.
• Timely Submission of Operations Review
• Preparing roster and manage shrinkage
• Conduct audits & share feedback with team members
• Monitor team performance and report on metrics
• Good analytical skills, expertise in MS Excel
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