Team Leader at BPO
Published date: 2026/11/07
- Location: Nagpur, Maharastra, India
Job Description
Process: Presales
About Process:
• Responsible for maintaining discipline and absenteeism of team on the floor
• Responsible for staff retention within the team
• Coordination between Managers and Team Members
• Ensure prompt and accurate service and achievement of targets
• Responsible for Team Building & Implementation of Processes
• Team handling and Mentoring
• Performance feedback session to be provided to agents
• Analyze various reports including process dashboards team performance reports
• Primary focus on achieving SLA
• Motivating associates through effective management, career development & implementation of reporting mechanism
• Timely Submission of Operations Review
• Preparing roster and manage shrinkage
• Conduct audits & share feedback with team members
• Monitor team performance and report on metrics
Requirement:
• Good Communication Skills (8/10)
• 5 years to 2 years of sales experience as TL on papers from BPO only
• Should have working knowledge of AHT and WFM
• Good analytical skills, expertise in MS Excel
Education: Graduate
Shift Timings: 7 AM to 10 PM rotational shift
Transport Boundaries: Candidates from Pan India can apply who are ready to relocate to Nagpur
Transport Facility: Centralized pick and drop available
Salary range: 3L to 3.84 L pa
Weekly off: 1 day rotational week off
Age: Upto 35 years
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center Role Category: Customer Service (Domestic) Functional Area: Not ApplicableRole/Responsibilies: Team Leader at BPOContact Details:
Company: Vision remediesLocation(s): Nagpur
Process: Presales
About Process:
• Responsible for maintaining discipline and absenteeism of team on the floor
• Responsible for staff retention within the team
• Coordination between Managers and Team Members
• Ensure prompt and accurate service and achievement of targets
• Responsible for Team Building & Implementation of Processes
• Team handling and Mentoring
• Performance feedback session to be provided to agents
• Analyze various reports including process dashboards team performance reports
• Primary focus on achieving SLA
• Motivating associates through effective management, career development & implementation of reporting mechanism
• Timely Submission of Operations Review
• Preparing roster and manage shrinkage
• Conduct audits & share feedback with team members
• Monitor team performance and report on metrics
Requirement:
• Good Communication Skills (8/10)
• 5 years to 2 years of sales experience as TL on papers from BPO only
• Should have working knowledge of AHT and WFM
• Good analytical skills, expertise in MS Excel
Education: Graduate
Shift Timings: 7 AM to 10 PM rotational shift
Transport Boundaries: Candidates from Pan India can apply who are ready to relocate to Nagpur
Transport Facility: Centralized pick and drop available
Salary range: 3L to 3.84 L pa
Weekly off: 1 day rotational week off
Age: Upto 35 years
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center Role Category: Customer Service (Domestic) Functional Area: Not ApplicableRole/Responsibilies: Team Leader at BPOContact Details:
Company: Vision remediesLocation(s): Nagpur
5 page views
Related listings
-
Bulk Hiring - International BPOBPOResponding to queries on callsPromoting logistics solutions to clientsResearching & seeking out prospects via sales callsCall: 9665955888Email: hr@alacritysolutions.in2026/11/07
-
Customer Service Executive – Work From Home – NagpurBPOApply on Telecaller Career - BFSI Jobs Customer Service Executive – Work From Home – Nagpur PolicyBazaar Nagpur, Maharashtra Apply on Telecaller Career - BFSI Jobs 22 days ago₹14T–₹19T a monthFull–time We are looking out urgent requirement as a Custo...2026/11/07
-
US Process/International BPO/Customer care/Call...BPOLooking for Excellent communication skills candidates for Nagpur location- -Voice & Verification process -International BPO -Under grad, fresher good comms can apply -Work from office -5 days working/Night shifts -Salary up to 17K CTC as per skil...2026/11/07