Team Leader// Assistant Manager// International Voice SAVE
Published date: 2024/01/10
- Location: Chennai, Tamil Nadu, India
Team Leader/ Assistant Manager
International BPO in Chennai
Technical Voice Process
Req 2+years exp as Team Leader in International Voice Process in International BPO
Must have handled- Attrition/ Shrinkage/ CSAT/ SLA
CTC UPTO 8LPA
Essential Functions/Core Responsibilities
• Responsible for the day-to-day supervision of a group of call center associates including
work and attendance monitoring in accordance with organization policy and applicable legal
requirements
• Effectively coach direct reports on their performance on a regular basis to ensure
performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement
corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator
(‘KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as
an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager
development training
simmi@hiresquad.in
International BPO in Chennai
Technical Voice Process
Req 2+years exp as Team Leader in International Voice Process in International BPO
Must have handled- Attrition/ Shrinkage/ CSAT/ SLA
CTC UPTO 8LPA
Essential Functions/Core Responsibilities
• Responsible for the day-to-day supervision of a group of call center associates including
work and attendance monitoring in accordance with organization policy and applicable legal
requirements
• Effectively coach direct reports on their performance on a regular basis to ensure
performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement
corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator
(‘KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as
an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager
development training
simmi@hiresquad.in
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