Team Leader
Published date: 2024/01/10
- Location: Noida, Uttar Pradesh, India
Manage the day-to-day Planning, operation and problem-solving of a team of 20-30 resources
Develop team to ensure delivery of consistently superior quality
Ability to independently handle transitioning of new procedures
Drive the team to be client/customer-focused, owns training and development to team.
Take ownership on delivering service level components, quality and targets and drive and motivates the team to achieve management goals
Effectively track and analyze the performance of individual team members and provide effective coaching and feedback
Compiling all External and Internal reports
Act as the communication conduit between team and management
Effectively implement HR and Operations policies, manage floor and drive people to adhere to schedule
Problem Resolution, as well as to make recommendations on process development based on analysis and customer and team feedback
Develop team to ensure delivery of consistently superior quality
Ability to independently handle transitioning of new procedures
Drive the team to be client/customer-focused, owns training and development to team.
Take ownership on delivering service level components, quality and targets and drive and motivates the team to achieve management goals
Effectively track and analyze the performance of individual team members and provide effective coaching and feedback
Compiling all External and Internal reports
Act as the communication conduit between team and management
Effectively implement HR and Operations policies, manage floor and drive people to adhere to schedule
Problem Resolution, as well as to make recommendations on process development based on analysis and customer and team feedback
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