Team Leader

Role Responsibilities Risk Management • Identifying Risk from KCSA exception, Key Risk Indicator, audit points, Operation Losses and near miss, then assessing the risk and ensuring appropriate mitigating action is implemented and monitoring progress. • Assist Business Unit Head and SORO in coordinating, driving and directing effective compliance and Operational risk management at the Business unit level. • Establish the First Line of Assurance in the Business unit by implementing a program of Key Control Self Assessment / Control Sample Testing. • Effective management of Operations Risk within the business unit including ensuring the proper functioning of embedded and periodic controls. • Ensure proper functioning of day-to-day controls, periodic monitoring activities and timely resolution of risk issues. • Implement controls within the Business unit to meet all regulatory and internal policy requirements. • Escalation of Risk related KCSA exceptions / to BORC. • Timely identification and escalation of Risk issues. Governance Risk Governance • Assist SORO in the implementation of OR framework or other relevant OR initiatives. • Ensure, jointly with the Business / Function, that the business heads and relevant staff understand and accept their risk management responsibilities in relation to operational risk. • Co-ordinate periodic business monitoring (self-assessment) activities within the Business Unit and escalate findings and or breaches to Business Unit Head and SORO, when they occur. • Design and implement control measures and monitoring plans for compliance and operational risk management. Ensure effectiveness of controls for compliance monitoring and risk management. • Ensure smooth conduct of BORC and other unit level risk related meetings and ensure quality / accurate updates of various OR events and initiatives. • Support the initiatives and risk reviews driven across the hub. Risk Appetite • Assess periodically the unit's operational risk profile and maintain alignment with risk appetite by rebalancing of risks or controls that may be required in response to internal and external factors. • Review and challenge the existing process to identify the gaps on Systems Design, Systems Control, Process Design and Process Control. • Engage closely with Peer Groups within Hubs to share the lessons learnt, process gaps and adhere to effective control measures. Risk Control Ownership of Operational Risk • Implement approved plans / Recommend for implementation of enhanced / new control measures and monitoring plans for compliance and operational risk management. • Ensure effectiveness of controls for compliance monitoring and risk management Challenge the completeness of risk identification, monitoring and control activities and identify / address any significant gaps that may exist between them. • Ensure compliance with Operational Risk policy and procedures. Risk Identification and Assessment • Validate and challenge risk identification and assessment of gross and residual risks arising from executed processes and identify any gaps. • Assess the control environment including, but not limited to, control design, control execution, control testing and control history. • Recommend changes to the control environment or to business practice to reduce the level of operational risk exposures. • Validate Business / Functions Controls - Regularly assess implementation of Business / functions Key Control Standards as defined by the business to ensure cost effectiveness, efficiency and relevance. • Optimise portfolio of local controls - Regularly assess existing Local Key Control Standards, Key Risk Indicators (KRIs) and Key Control Indicators (KCIs) to ensure cost effectiveness, efficiency and relevance. • Provide balanced and informed assessment of operational risks arising from acquisitions and major change initiatives or country projects, where applicable. • Identify Local Control Gaps - Regularly assess all key controls against the risk profile to monitor exceptions and identify gaps. • Propose effective process controls where there are material risks of process control failure. Risk Acceptance • Review and recommend for approval risk record templates within the unit for Local KCSAs / CSTs. • Recommend for approval the classification and accurate reporting of operational risk events and the appropriateness of mitigation actions. • Challenge and recommend on relevant business activities where risks are not aligned with control requirements or risk appetite. • Escalate Risks according to the Risk Acceptance policy. Risk Monitoring • Co-ordinate and consolidate operational risk and loss reporting of the unit for the reporting to the BORC, SORO and Business Unit head. Ensure data accuracy and completeness. • Periodically review operational risk assessments to ensure these appropriately reflect changes in environment, mitigating controls and the progress of treatment plans. • Ascertain and confirm that KRIs, KCIs, and Key Control Self Assessment (KCSA) or Control Sample Testing (CST) as approved, are effectively implemented. • Systematically monitor process control effectiveness where there are material risks of process control failure. • Escalate significant events to Business Unit Head / SORO / Business Head as appropriate. • Proactively communicate with the Business Unit Head and SORO on operational risk issues. • Monitor treatment plans to ensure they are implemented accordingly by the business. • Lead and support implementation of OR initiatives for the Business unit. • Review and Recommend for approval for annual key control testing plans. • Review and recommend for approval risk treatment plans. Risk and Loss Reporting • Provide risk information / updates to functions / domains / Country GTO Operational Risk Committee (GTO FORC) as appropriate. • Facilitate units for conducting Root Cause Analysis (RCA) reports for relevant events. • Support SORO in reporting and escalating Significant Operational Risk Events (SORE). • Validate the classification and accurate reporting of operational risk losses. Regulatory and Business Conduct • Display exemplary conduct and live by the Group's Values and Code of Conduct. • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. • Lead to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment]. • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. • Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association. Key Stakeholders Internal • SORO, and RPs undertaking business monitoring in various units • Business Head and Unit Managers • Training Manager(s) • Legal • GIA • CTM External • Operational risk management, money laundering prevention, compliance and financial crime issues. • Coordinating operational risk, compliance and money laundering prevention training for staff. • System Implementation, enhancement, user requirements and reporting requirements. • Interpretation of and consultations on regulatory requirements. • Operational risk management and compliance initiatives. • Inspection and regulatory requirements (as required). • Audit and reviews. Key Measurables The performance of the UORM will be measured by • Cross team collaboration and leadership skills - proactive engagement with Business unit head and all responsible persons in the unit. • Effectiveness of the control and monitoring of Operational risk, compliance risk and money laundering prevention at the Business Unit level. • Timely communication of changes to the regulatory environment and Internal policies from Legal and Compliance and Operational Risk Management Group. • Satisfactory results on audit undertaken by Group Internal Audit, regulators and external auditors. • Timely reporting and escalation of all operational risk exposures. Our Ideal Candidate • Core knowledge in retail banking with risk certifications Role Specific Technical Competencies • Risk experience and certification • Retail Banking background • Good communication About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us. Our purpose, to , together with our brand promise, to be are achieved by how we each live our . When you work with us, you'll see how we value difference and advocate inclusion. Together we: • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum • Flexible working options based around home and office locations, with flexible working patterns • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential