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Team Leader

Published date: 2026/11/07
  • Location: Maharashtra, Navi Mumbai, India
Handling Content Moderation Team (Trust and Safety) Understand the complete process and its SLA. Ensure complete participation in and contribution to organization/process level initiatives (Absenteeism, Attrition control) that may be implemented from time to time to improve efficiency. Ensure that the internal/external targets are met and the team shows continuous improvement month on month. Accountable for the performance of the team aligned to. Communicate effectively with the client to resolve issues and disseminate updates on the floor. Client, Customer & People Management. Effective performance planning for self and team ;time management and skill to self-organize. Ability to achieve stretch targets and take decisions as well as manage complex/ difficult employee situations. Handle escalations for the team. Be the Single point of contact for all non-ops departments and identify, evaluate & coordinate operational, Admin, IT and HR issues. Timely closure of all processes and other requirements for self and Team. Lead a team's available resources in order to deliver quality service to customers in line with agreed service standards
Company Name: Vibrantzz Management Services

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