Team Leader

upport your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role youve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.Role Responsibilities Strategy Targeted Improvements
• Act as a service partner, work together with RMs, in-country IMO, Operations and other key internal stakeholders to solve issues and identify opportunities to improve overall service for the clients.
• Ensure uniform approach towards implementation of Global IMO Model and adherence to DOIs.
• Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate.
Automation and Streamlining
• Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes.
Business
• Deliver Excellent Service and Provide Limit Maintenance support for Corporate, Commercial & Institutional Banking ( CCIB ) and Business Banking ( BB ) clients business sector.
• Provide support to resolve technical operating problems by conducting investigations, rectifying errors.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Maintain a good working relationship with the various Business Units, Finance, Risk, Technology and Operations community.
• Identify common error patterns and provide feedback to the value chain. Adhere to first time-right principles.
• Provide insight and suggestions to improving processes, identifying opportunities to streamline and rationalization of checks performed.
• Undertake ad-hoc duties and when delegated by Line Manager.
Processes
• Provide high quality Regulatory Returns/MIS support / Governance & Reporting support and ensure error free work with no operating losses.
• Ensure Individual Productivity targets are met / surpassed.
• Accurate Preparation & timely Submission of Group / Regulatory Returns and other MIS.
• Handle complex queries and respond in a timely and proper manner.
• Accurate Updating of Control Sheets.
• Ensure timely escalation to Senior Management of any exception noticed related to work and environment.
• Ensure proper training (OJT) is given to team members whenever required.
• To adhere to the agreed CST plans and approach.
• To identify and report all exceptions on non-compliance with standard controls.
• To identify and report all weaknesses inherent in the standard controls.
• To ensure exceptions arising out of CST checks are immediately rectified and preventive action put in place to prevent recurrence.
• Monitor / Diarize / Generate Reports as per the agreed terms with in-country.
• To actively participate in BCP/DR and any other UAT.
• To ensure exceptions arising out of CST checks are immediately rectified and preventive action put in place to prevent recurrence.
• To ensure error free work with no operating losses.
People and Talent
• Provide effective orientation /guidance to new Joiners on the bank s