Team Lead BPO Industry
Published date: 2024/01/10
- Location: Gurugram , Haryana, India
Job Description
• Create and maintain performance and productivity reports on a daily basis.
• Ensure that the attrition levels are kept to a bare minimum.
• Ensure that the defined SLA"s are met for the particular process.
• Ensure that productivity numbers are tracked on a daily, weekly, and monthly basis and identify associates who are not meeting these numbers.
• Come up with training programs to ensure that the gaps are met on the productivity and quality levels.
Required Candidate...
• Create and maintain performance and productivity reports on a daily basis.
• Ensure that the attrition levels are kept to a bare minimum.
• Ensure that the defined SLA"s are met for the particular process.
• Ensure that productivity numbers are tracked on a daily, weekly, and monthly basis and identify associates who are not meeting these numbers.
• Come up with training programs to ensure that the gaps are met on the productivity and quality levels.
Required Candidate...
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