Team Lead- BPO Domain
Published date: 2024/01/10
- Location: Hyderabad, Telangana, India
Job description
Roles and Responsibilities
Manage a team of 15-20 members
Handle AHT, Shrinkage, and Attrition.
Report to Manager Operations.
To handle call flow.
To handle escalation calls.
Desired Candidate Profile
The candidate must be a graduate with 6 months to 1 year of experience in any sales process.
Previous BPO voice experience is a must (preferably from the BFSI domain)
Minimum 6 months of experience as Team Leader in a contact center/Call Centre/BPO Voice Process.
Perks and Benefits
3lakhs to 4.3 lakhs.
Email CV to lavanya.ramanjaneyulu@3i-infotechbpo.com( with Team Leader in the subject and explanation in the cover letter.)
Message on WhatsApp : 8688611858
Roles and Responsibilities
Manage a team of 15-20 members
Handle AHT, Shrinkage, and Attrition.
Report to Manager Operations.
To handle call flow.
To handle escalation calls.
Desired Candidate Profile
The candidate must be a graduate with 6 months to 1 year of experience in any sales process.
Previous BPO voice experience is a must (preferably from the BFSI domain)
Minimum 6 months of experience as Team Leader in a contact center/Call Centre/BPO Voice Process.
Perks and Benefits
3lakhs to 4.3 lakhs.
Email CV to lavanya.ramanjaneyulu@3i-infotechbpo.com( with Team Leader in the subject and explanation in the cover letter.)
Message on WhatsApp : 8688611858
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