Team Lead - BPO
Published date: 2024/01/10
- Location: India, India
Full–time
Company Overview:
Careerschool HR Solutions is a renowned recruitment firm in India operating in the None industry.
Role and Responsibilities:
• Lead and manage a team of BPO professionals to ensure efficient and high-quality service delivery
• Monitor team performance, provide feedback, and implement strategies to improve productivity
• Handle customer escalations and resolve issues in a timely manner
• Collaborate with other teams and departments to optimize processes and achieve organizational goals
• Train and mentor team members to enhance their knowledge and skills
Candidate Qualifications:
• Minimum 2 years of experience as a Team Lead in the BPO industry
• Fluent in English and Hindi with excellent communication skills
• Location: Kovilambkam, Chennai
• Shift: Day Shift
Required Skills:
• Leadership
• Communication
• Problem-solving
Contact:
Krishna HR
Phone:
Careerschool HR Solutions
retention,fluent english,customer support,attrition control,shrinkage,team lead,team handling,hindi communication skills
Company Overview:
Careerschool HR Solutions is a renowned recruitment firm in India operating in the None industry.
Role and Responsibilities:
• Lead and manage a team of BPO professionals to ensure efficient and high-quality service delivery
• Monitor team performance, provide feedback, and implement strategies to improve productivity
• Handle customer escalations and resolve issues in a timely manner
• Collaborate with other teams and departments to optimize processes and achieve organizational goals
• Train and mentor team members to enhance their knowledge and skills
Candidate Qualifications:
• Minimum 2 years of experience as a Team Lead in the BPO industry
• Fluent in English and Hindi with excellent communication skills
• Location: Kovilambkam, Chennai
• Shift: Day Shift
Required Skills:
• Leadership
• Communication
• Problem-solving
Contact:
Krishna HR
Phone:
Careerschool HR Solutions
retention,fluent english,customer support,attrition control,shrinkage,team lead,team handling,hindi communication skills
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