Team Lead-BPO
Published date: 2024/01/10
- Location: Jaipur, Rajasthan, India
Responsibilities
Set clear team goals
Delegate tasks and set deadlines
Oversee day-to-day operation
Monitor team performance and report on metrics
Communication and being a focal point of dissemination of information from management to team and vice versa
Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call
Motivate team members
Discover training needs and provide coaching
Listen to team members’ feedback and resolve any issues or conflicts
Recognize high performance and reward accomplishments
Encourage creativity and risk-taking
Suggest and organize team building activities
Qualifications
Excellent Verbal and Written communication Skills.
Set clear team goals
Delegate tasks and set deadlines
Oversee day-to-day operation
Monitor team performance and report on metrics
Communication and being a focal point of dissemination of information from management to team and vice versa
Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call
Motivate team members
Discover training needs and provide coaching
Listen to team members’ feedback and resolve any issues or conflicts
Recognize high performance and reward accomplishments
Encourage creativity and risk-taking
Suggest and organize team building activities
Qualifications
Excellent Verbal and Written communication Skills.
7 page views
Related listings
-
VODAFONE Customer Services Jobs CALL Jaipur JaipurBPOVODAFONE Customer Services Jobs CALL Keywords / Skills : call centre, call center, bpo, call center bpo, Technical Support, technical support executive, technical support officer, technical support associate, technical support engineer Function: Cust...2026/11/09
-
8233810148 Nokia ( CCE ) Customer care Executive Jobs in jaipur JaipurBPO8233810148 Nokia ( CCE ) Customer care Executive Jobs in jaipur Nationality India Industry ITES/BPO Function Customer Service/ Call Centre/ BPO Role • Customer Service Executive (Voice) • Customer Service Executive (Non-voice) • Team Leader • Data Pr...2026/11/09
-
Customer Service/ Call Centre/ BPO Jobs in Jaipur CALL Jaipur JaipurBPOCustomer Service/ Call Centre/ BPO Jobs in Jaipur CALL Keywords / Skills : Domestic Voice Support, international, Call Center, Voice Process, Inbound, Fresher, Outbound Process, BPO, Accent Education: Any graduate, B.A, B.B.A, BCA, B.Sc, CA, Class 12...2026/11/09