Team Lead - BPO
Published date: 2024/01/10
- Location: Jaipur, Rajasthan, India
Responsibilities
Set clear team goals
Delegate tasks and set deadlines
Oversee day-to-day operation
Monitor team performance and report on metrics
Communication and being a focal point of dissemination of information from management to team and vice versa
Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call
Motivate team members
Discover training needs and provide coaching
Listen to team members’ feedback and resolve any issues or conflicts
Recognize high performance and reward accomplishments
Encourage creativity and risk-taking
Suggest and organize team building activities
Qualifications
Excellent Verbal and Written communication Skills.
Preferable experience in Voice Process
Set clear team goals
Delegate tasks and set deadlines
Oversee day-to-day operation
Monitor team performance and report on metrics
Communication and being a focal point of dissemination of information from management to team and vice versa
Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call
Motivate team members
Discover training needs and provide coaching
Listen to team members’ feedback and resolve any issues or conflicts
Recognize high performance and reward accomplishments
Encourage creativity and risk-taking
Suggest and organize team building activities
Qualifications
Excellent Verbal and Written communication Skills.
Preferable experience in Voice Process
6 page views
Related listings
-
Samsung Inbound call center (( Customer services )) jobs...BPOSamsung Inbound call center (( Customer services )) jobs Apply 9587065945 Function Customer Service/ Call Centre/ BPO Role • Customer Service Executive (Voice) • Customer Service Executive (Non-voice) Education 12th passed, Any graduate Stream: Any 5...2026/11/09
-
7062228197 Gione BPO Hiring for Inbound / Outbound...BPOआवेदन करें: Search Job Post Free Website Thejop.Com 7062228197 Gione BPO Hiring for Inbound / Outbound... thejop.com कोटा, राजस्थान आवेदन करें: Search Job Post Free Website Thejop.Com 13 घंटे पहलेफ़ुल-टाइम 7062228197 Gione BPO Hiring for Inbound / Out...2026/11/09
-
9587065945 Flipkart BPO CALL Center Freshers Customer...BPO9587065945 Flipkart BPO CALL Center Freshers Customer CARE Executives can apply Hiring in both process, domestic as well as in international. • salary in domestic: - 9k-18k • salary in international: - 15k-25k • huge incentives.*both side cab. • shif...2026/11/09