Team lead bpo
Published date: 2026/11/07
- Location: Chennai, Tamil Nadu, India
• Minimum 1+year experience as a Team Leader in Non voice process(On Papers Mandatory)
• Minimum of 5 year of work experience in a Non Voice Domestic/international.
• Should have hands on parameters and to drive the team.
• Should have handled minimum span of 15 members.
• Facilitate day to day Operations
• Handling 2nd level escalated calls.
• Checking on distribution of mails and/or other operational roadblocks and helping ease them for his/her team
• Attend Client calls and other important meetings, Conduct Weekly, SMR, Project Review, Daily Team meetings, etc.,
• Passing on the process updates to the team members, Maintaining Weekly reports, Daily reports and interacting with the Asst. Manager and the team to improve the process
• Develop, groom and coach team members so that they are able to perform better / as per the business objectives and Caliber culture.
Shift
• 6 Days work 1 day Week off (Rotational)
Education
Mandatory : Graduate with experience in Non Voice/BPO back office operations
Desirable : Graduate with experience in Non Voice or Email chat Support is an added advantage
Salary: 4LPA Max
• Minimum of 5 year of work experience in a Non Voice Domestic/international.
• Should have hands on parameters and to drive the team.
• Should have handled minimum span of 15 members.
• Facilitate day to day Operations
• Handling 2nd level escalated calls.
• Checking on distribution of mails and/or other operational roadblocks and helping ease them for his/her team
• Attend Client calls and other important meetings, Conduct Weekly, SMR, Project Review, Daily Team meetings, etc.,
• Passing on the process updates to the team members, Maintaining Weekly reports, Daily reports and interacting with the Asst. Manager and the team to improve the process
• Develop, groom and coach team members so that they are able to perform better / as per the business objectives and Caliber culture.
Shift
• 6 Days work 1 day Week off (Rotational)
Education
Mandatory : Graduate with experience in Non Voice/BPO back office operations
Desirable : Graduate with experience in Non Voice or Email chat Support is an added advantage
Salary: 4LPA Max
0 page views
Related listings
-
BPO HCBPORoles and Responsibilities: • Process Adjudication claims and resolve for payment and Denials • Knowledge in handling authorization, COB, duplicate, pricing and corrected claims process • Knowledge of healthcare insurance policy concepts including in...2026/11/07
-
Associate BPO CoordinatorBPOEnter the introduction paragraph(s). Responsibilities: • Enter responsibility • Enter responsibility Required Qualifications: • Enter qualification • Enter qualification Preferred Qualifications: • Enter preferred qualification • Enter preferred qual...2026/11/07
-
Wanted Voice and Non Voice processBPO: Office //Data Entry/Admin/Telecaller/HR Qualification:10th- Qualification (Pass/Fail) :-35 Timing:10.00Am-4.00Pm Income:000-40000 From / also available Food and Room Accommodation more details please or What'sapp your Resume Ajai Kumar (HR)2026/11/07