Team Lead
Published date: 2024/01/10
- Location: Jaipur, Rajasthan, India
Responsibilities:
• Managing the performance of a team of Telesales Executives or customer service representatives working on a specific business process or project.
• Setting performance goals for the team and tracking progress towards those goals.
• Providing support and guidance to team members, including coaching and training as needed.
• Handling customer inquiries and complaints, and ensuring that customer issues are resolved in a timely and satisfactory manner.
• Identifying and addressing any problems or issues that may arise within the team, such as conflicts or difficulties with specific customers or tasks.
• Assisting with the hiring, training, and development of new team members.
• Maintaining accurate records and documentation related to the team's performance and customer interactions.
Skills Required:
• Excellent communication and interpersonal skills
• Telesales Experience is a must
• Upsales of the product or services
• Customer relation
• Conflict resolution skills
• Ability to multitask and prioritize tasks effectively
• Proficiency with relevant computer software and tools
• Experience with data analysis and reporting
• Managing the performance of a team of Telesales Executives or customer service representatives working on a specific business process or project.
• Setting performance goals for the team and tracking progress towards those goals.
• Providing support and guidance to team members, including coaching and training as needed.
• Handling customer inquiries and complaints, and ensuring that customer issues are resolved in a timely and satisfactory manner.
• Identifying and addressing any problems or issues that may arise within the team, such as conflicts or difficulties with specific customers or tasks.
• Assisting with the hiring, training, and development of new team members.
• Maintaining accurate records and documentation related to the team's performance and customer interactions.
Skills Required:
• Excellent communication and interpersonal skills
• Telesales Experience is a must
• Upsales of the product or services
• Customer relation
• Conflict resolution skills
• Ability to multitask and prioritize tasks effectively
• Proficiency with relevant computer software and tools
• Experience with data analysis and reporting
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