Systems Operations Manager

The Chief Technology Officer (CTO) group is responsible for Agile, Architecture, Services, Product Development and Cloud, Engineering, and Test Engineering, Site Reliability, as well as training and processes to enable the Wells Fargo Technology organization and the company to achieve this transformation.

Role Overview

Enterprise Middleware team enables development of products to enable the Technology organization to achieve transformation. The function is positioned to build, engineer and evangelize App, Web - Middleware, Streaming and Messaging products for the Technology organization

Position Responsibilities And Expected Outcomes

Primary Responsibilities
• Head Middleware Build, Adoption and Operations teams
• Manage and mentor a seasoned team of individual contributors, responsible for day to day operations and automation to meet organization goals.
• Strong Technical Leadership & Systems Operations solution development- Provide expertise, direction, and assistance to junior systems engineers and inputs for Middleware Products and tools
• Extensive experience of Middleware Systems Operations- Web & Application Servers (IIS, IBM WAS, Oracle Weblogic, Tomcat, JBoss, Nginx, Httpd etc.)
• Strong Production Support experience - Support and deployment of Middleware products
• Ensure the engineering and operations teams are working lock step with each other.
• Own and sponsor projects/efforts to benefit the organization (Cost, Risk, Speed to name a few)
• Engage stakeholders and internal partners like other platform dev and engineering teams, to come up with solutions for complex problems, and drive the efforts to closure.
• Represent Middleware teams as an escalation point in Major incident calls and maintain operational hygiene and targets - SLA , Problem management
• Design and execute strategic goals and tactical plans for Middleware platforms and systems
• Own diversity, attrition, efficiency etc. targets for this team.
Required Qualifications
• The candidate should be 'hands on' with Build, Operations, Change Management and implementation- Strong Infrastructure and Middleware experience would be a key requisite for this job.
• 15+ years of working in complex Middleware environments, ensuring 99.99% availability of hosted applications.
• 10+ years of Middleware Systems Operations Engineering - Web & Application Servers (IIS, IBM WAS, Oracle Weblogic, Tomcat, JBoss, Nginx, Httpd etc.)
• 10+ years of strong Production Support Experience - SLA, SLI, Incident/Problem Management
• Strong Automation Experience - Python scripting, Ansible, Terraform
• Migration experience of Ansible (for e.g: Puppet to Ansible) will be an added advantage
• 5+ years of SLL Certificate experience - Renewals of IIS and Linux certificates, CA upgrades, Root certificates and corresponding automation of the same
• 5+ years of leadership and people management experience in leading a team size of > 30
• 4+ years of Infrastructure production support experience
• Configuration Management & Automation: Ansible, Terraform - Creation of playbooks, Operation management, deployment and governance in production environments for Middleware products
Desired Qualifications
• IT Infrastructure Library Certification (ITIL)
• 5+ years of Agile experience
• 3+ years of working in a complex banking technology environment.
• 10+ years of experience of running complex, distributed, scalable, low latency banking technology environments with 99.99% availability.
• Experience with one or more Agile tools used for tracking user stories or backlogs (e.g Confluence or Jira)
• Knowledge and understanding of technology monitoring: applications to ensure 24x7 uptime
• Knowledge and understanding of AppDynamics, Splunk, ELK, AI Ops (Big Panda) etc.
We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Reference Number

R-269942