System Technician Solar Energy

Tasks & Responsibilities
• Provide technical support for the national customer base.
• Provide support with internal technical questions arising from national and international departments (e.g. Sales, Marketing)
• Documentation of support cases with customers according to international standards
• Follow the defined communications channels and support processes
• Collaborate on the continued improvement of products, processes, und tools by actively providing feedback (e.g. support tool)
• Coordinate, complete and document support related services in agreement with management (e.g. service trips, trade shows, commissioning support, internal and external trainings, creation of webinars)
• Proactively share and develop knowledge and skills within the national support team and national departments
• Proactively collaborate in the achievement of defined support goals and continued improvement of the national support quality.

The following additional tasks could arise:
• Proof read technical documentation and training materials, including adaption to National requirements.
• Participation in national and international projects (e.g. CRM, Contact Center, SOS)
• Entertain and host guests (e.g. training participants, guests to TechSupport)
• Participation in internal training events (e.g. annual TSI visit, International Tech Support Summit) and distribution of acquired information.
• Support in the integration and development of new employees and internal educational programs (e.g. Trainee program, international apprenticeships, TechSupport exchange program)

Skills & Requirements
• Completed formal education with a technical qualification is required (e.g. Electrical installation technologies, mechatronics)
• The ability and certification to work with electricity is mandatory
• A minimum of 2 years of professional experience in an office environment is required.
• Specific experience of international companies, technical customer support, continual improvement processes, or the solar industry is desirable.
• Communicative talent, who enjoys customer interaction
• Independent and responsible working attitude
• Social competence
• Intercultural sensitivity and understanding
• Training and presentation skills
• Professional assertiveness
• Willingness to travel

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