Support Technician II

Oracle Cerner is elated to hire for the role of Support Technician II. As a Support Technician II, you will provide routine technical support for desktop, laptop, telecom, and network systems, including hardware, application software, operating systems, and connectivity. You will also perform specific hardware and software maintenance, such as upgrades, virus scans, moving systems, and documenting changes in partnership with suppliers, if appropriate, using existing documentation. You will troubleshoot hardware and software issues and document resolution. You will also repair or replace defective equipment with support as needed. You will install, configure, and update end-user desktop and laptop software. You will also prioritize and escalate issues and requests when appropriate. You will also fulfill technical requests from end users or route when appropriate. You will use knowledge transfer forums to identify and resolve problems.

Working Environment

Hybrid & Onsite: No Relocation Assistance Offered

This position offers a Hybrid & Onsite working environment. Meaning you will split working time between a Cerner office or client site and remote. If your current geographical location requires relocating, Cerner will not offer relocation assistance to the specified location.

Qualifications

Basic Qualification:
• At least 4 years of total combined related work experience and completed higher education including,
• At least 1 year of experience in Customer service, call center, hospitality, and/or technical support.
• At least 3 years of additional work experience directly related to the duties of the job and/or completed higher education.
• High School Diploma (Secondary School), Associates (Higher Education, Higher National Diploma.

Preferred Qualification
• In-depth knowledge of Windows & Mac OS.
• In-depth knowledge of MS office.
• Good knowledge of Networking and SCCM basics.
• Minimum 3 years of experience in technical support.
• Must be willing to work in US Shifts