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Support Specialist (Chat)

Published date: 2026/11/08
  • Location: Hyderabad, Telangana, India
Customer Service Representative - Non-Voice Process Chat Support

Ensuring the requests are completed thoroughly and accurately within the appropriate time frame
• Adhering to Client SLAs.
• Maintaining and updating client-specified trackers as per the task.
• Follow daily work patterns and be responsible towards targets.
• Maintain up-to-date knowledge of client policies, statutory requirements, and special handling procedures.
• Prioritize own activities and assist team members as needed in order to meet client deadlines and quality standards
• Provide input into process improvement opportunities.
• Participates in cross-functional training.

Shift timing: Day / US / UK Rotational Shift

Qualification: Graduate fresher or Experience

Fluent in English

Possess good analytical skills - detail oriented

Possess good communication skills

Have a good attitude - should be committed to the work.

Should be flexible with rotational shifts.
Company Name: Genpact

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