Support Manager

Ongoing

Job Summary
• The ecommerce tooling team is a small team within the Production Support Organisation working alongside the Ecom Production Support Team. We work alongside the support teams maintaining the primary Foreign Exchange Trading systems of Standard Chartered Bank.
• As a member of the Tooling Team, you'll be working with the team to create innovative ways to deliver new tooling in support of your colleagues in the production support teams. The primary aim of the team is make the support and maintenance of the application estate easier through automation and tooling

Responsibilities
• Help write well tested, maintainable, and well documented code.
• Adapt quickly to changing priorities and projects at short notice.
• Always working to improve upon current processes / working to automate as much as possible.
• Deliver automation as far as possible. Releases, Monitoring, Housekeeping, health checks and tests should all be automated.
• Work within a small team and help us build upon the existing Agile Kanban process.

Strategy
• Technology powers Standard Chartered Bank's vision and strategic agenda through the provision of innovative and efficient technology solutions; we will deliver greater value to our business stakeholders; we will improve the skills and flexibility of our people and work more effectively with our internal and vendor service partners

Business
• Financial Markets Production Management (FM) is the "Run" backbone of Financial Markets Technology. This includes supporting of front-to-back business applications used by Financial Markets Front, Middle and Back Office, as well as related functions such as Finance, Compliance. On top of that, FM Production Management is responsible for trading floor infrastructure, design and delivery of infrastructure demands from FM CIO, while maintaining Audit/Regulatory commitment at highest standard

Processes
• The ecommerce tooling team is within the Production Support Organisation working alongside the Production Support Teams.As a member of the Tooling Team you'll be working with the team to create innovative ways to deliver new tooling in support of your colleagues in the production support teams. The primary aim of the team is make the support and maintenance of the application estate easier through automation and tooling.

People & Talent

Core responsibilities include:
• Help write well tested, maintainable and well documented code.
• Adapt quickly to changing priorities and projects at short notice.
• Always working to improve upon current processes / working to automate as much as possible.
• Deliver automation as far as possible. Releases, Monitoring, Housekeeping, health checks and tests should all be automated.
• Work within a small team and help us build upon the existing Agile Kanban process.

Required Technology Knowledge:
• Python, Django, HTML5, CSS & JavaScript.
• Demonstrated competence/knowledge of Unix/Linux.
• Excellent communication skills & ability to explain technical problems to non-technical users.
• Shell Scripting
• Configuration management & deployment tooling (ideally Ansible)
• Docker/PodMan
• Any RDMBS

Experience/Specific Knowledge of the following would be a bonus:
• ITRS/Geneos Monitoring
• NGINX
• MYSQL
• ELK Stack
• Git/BitBucket
• Grafana
• Symphony

Risk Management
• Drive technology refresh programs, Obsolescence planning
• Regulatory and audit remediation
• Incident, Change and Problem Management improvements
• DR standardization and automation across FM Revenue application portfolio
• Drive ad-hoc programs such as patching, reboots, vulnerability remediation
• Operational Risk Management.

Regulatory & Business Conduct
• Display exemplary conduct and live by the .
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Key stakeholders
• FM Revenue Business
• FM Risk Management
• FM Revenue Production Support
• FM Revenue Application Development
• Cyber Security
• Storage, Platform and Network Infrastructure teams

Qualifications
• Bachelor's degree or equivalent
• 10+ years Financial Market application support or program delivery experience
• Strong team player, effective in communicating and to working closely with clients
• Ability to work under pressure and deliver excellent results
• Ability to multitask and work across different streams within the Financial Markets world
• Strong verbal and written communication skills
• Strong English conference skill with global teams
• Must be a quick self-learner and possess ability to work independently
• Understanding of ITIL based on service operation model and process
• Previous experience in running delivery or support teams in Investment Banking industry
• Good understanding of front-to-back flow across different FM products and infrastructure setup

Role Specific Technical Competencies
• Python
• Django
• HTML5, CSS & JavaScript
• Unix/Linux & Shell Scripting
• Docker,Elk Stack
• ITRS/Geneos Monitoring

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential