Support Associate, Customer Experience

At Amazon, innovation drives growth and enables us to offer our customers more product types conveniently and at even lower prices.

The Delivery Experience team is at the center of this innovation, offering fast speeds, reliable on-time delivery, and convenient delivery choices, at reasonable prices to customers.
At the back-end of this market leading experience are several machine learning models owned by the DEX team. This is an exciting opportunity to work on improving efficacy of these models to ensure a high quality customer experience

Key job responsibilities
• Conduct specialized audits for machine learning models for Delivery Experience Programs
• Manage Small-Medium Size projects designed to improve Delivery Experience programs
• Work effectively in a cross functional environment with Sr.
Leaders, and product management teams.
• Resolve internal/external customer escalations that originate within established quality and service level goals.
• Effectively prioritize work time to ensure productivity and fulfill team standards for time spent in order to consistently achieve service levels.
• Adapt to fast and frequent change and remain open to regular feedback.
BASIC QUALIFICATIONS
-1+ year work experience
• Ability to drive root cause analysis and identify corrective actions in cooperation with stakeholders
• Experience driving and documenting new processes and simplify existing processes.
• Proficiency in Outlook and MS office applications.
• Strong oral and written communication skills.
• Strong attention to detail
• Comfortable at prioritizing between tasks and is a self starter
PREFERRED QUALIFICATIONS
-2+ year work experience in retail/e-commerce
• Professional experience in process improvement, troubleshooting and problem solving skills.
• Exceptional level of organization and attention to detail.
• Experience investigating and drafting responses to senior leaders.
• Ability to multi task and make tough decisions in a fast paced environment.
• Must be able to think creatively and possess strong analytical and problem solving skills.
• Ability to work with technical and non technical business owners to accomplish goals