SUPERVISOR - HOUSEKEEPING

Title : Housekeeping

Department : Housekeeping

Reports To :

Executive Housekeeper

Effective Date : 05th March

Purpose : To create 100% guest

To create 100% guest

satisfaction for guests by supervising the rooms cleaning process.

Employees

INDICATORS OF SUCCESS

Achievement

of customer satisfaction and loyalty goals

Number and

type of rooms cleaned each day

AREAS OF RESPONSIBILITY

Supervises

Room Attendants in the cleaning of guest rooms as requested by the Executive

Verifies

that all rooms have been cleaned by reviewing the list of rooms cleaned by each

Supervises

the completion of short notice requests for rooms

Prepares

requests for replacement of furniture, fixtures etc and follows up to ensure

completion of requests as directed

Inspects all

check-out / stay over rooms for adherence of Brand’s standards

Monitors

quality of rooms by conducting and documenting inspections of cleaned rooms

Prioritises

special cleaning requests (VIP rooms check-in)

Ensures

security of keys and pagers

Ensure Room

Attendants use the right technique when lifting, bending and using chemicals.

Checks floor

linen closets daily for cleanliness, adequate supplies and linen.

Assures trolleys

are properly stored and vacuum cleaners are emptied at the end of each day

Assures

proper handling of lost and found articles

Ensures

safety by assuring that all linen chutes are kept locked at all times

Provides employees with the information needed to perform their job

Orients

employees to the department and hotel and provides on-the-job training on job

Provides

feedback to the employee and Department Manager on the employee’s performance

of job responsibilities

Ensures that

linen closets are maintained as appropriate

Verifies

that trolleys are stored properly, and closets are locked

Assists in

inventories as requested

Creates 100%

guest satisfaction by providing the Yes I Can! experience through performance

that demonstrates the standards of, genuine hospitality and exceeding guest

Gives

personal attention, takes personal responsibility and uses teamwork when

providing guest service

Listens,

apologizes with empathy, finds a solution and follows through when resolving

Provides Yes

I Can! genuine hospitality and teamwork on an ongoing basis

Assumes the

responsibility to notice when the guest is not satisfied and uses their best

judgment as to when it is appropriate to use the 100% Guest Satisfaction

Performs

other duties required to provide the service brand behavior and genuine

Adheres to

Hotel policies and procedures

Follows

safety and security rules and procedures

Keeps

immediate Supervisor promptly and fully informed of all problems or unusual

matters of significance.

Performs all

duties and responsibilities in a timely and efficient manner in accordance with

established company policies and procedures to achieve the overall objective of

Maintains a

favourable working relationship with all other hotel employees to foster and

promote a co-operative and harmonious working environment.

At all times

projects a favourable image of the Hotel to the public.

Minimum one

year in a supervisory housekeeping position preferred

Able to

collaborate effectively with other hotel employees and managers to ensure

Ability to

speak and read in English and (input required language)

a variable schedule