Strategic Account Director/ Manager- Banking

An ideal candidate will spearhead relationship and engagement with major reference-able clients who are transforming digitally, being the top Private Sector Bank in India with Market Capitalization or working with Banks or FinTech’s who are creating world class experience in India making major investments and transforming the way Banking Business works.

Experience : 7+years of experience

Job Location: Mumbai, Work from Office

Key Responsibilities:

•Account Manager’ main goal is to provide exceptional client experience, increase customer satisfaction & to drive to set long- and short-term goals and quotas, bring in new business, and own revenue and margin for the account. They also possess excellent planning and leadership abilities to work with delivery team and all account stakeholders. The goal is to ensure the company’s retention of clientele and facilitate further growth.

•AM will be the lead point of contact for portfolio clients and will serve as the ultimate company representative.

•The candidate will run the best of Account Management practices and also work with Senior Bank stake holders as a consultant to solve business challenges, deriving more value out of the relationship and marching towards generating more accolades for QualityKiosk, revenue growth & new solution creation.

•Keep apprised of latest concepts to be discussed and generate business value to client, co-creating of solutions with client by identifying unsaid needs.

•Creating 3-5 years contract with rate negotiations, moving the annual contracts to long term contracts.

•Customer satisfaction index (CSI) to be maintained as always green, intervention and driving any course corrections to ensure the CSI index is green