Store Manager - Retail

Overview:

Branded Jewellery store with branches across India.

Location: Hosur, Tamil Nadu

Requirement:

Knowledge of handling Retail Store Operations

Selling & customer service

Good knowledge of Jewellery - Gold, Diamond, Platinum and Silver will be an added advantage

MIS Reporting

Communicate with the customer and sell with the complete product description

Influencing and selling jewellery

Addressing all customer queries

Following up with the customers

Ensure that the store is clean, safe and presentable for customers

Completing payment transactions preparing merchandise for delivery

Contributes to team effort by accomplishing related results as needed.

Maintains inventory by checking merchandise to determine inventory levels anticipating customer demand.

Prepares sales and customer relations reports by analyzing and categorizing sales information identifying and investigating customer complaints and service suggestions.

Retaining the existing or new customers

Maintain and monitor store inventory

Coordinating with inter departmental personnel

Working on ERP system, Magento, Ameo etc

Skills:

Communication- Excellent spoken & written communication skills in English & regional language

Computer operating knowledge

Good knowledge of 'Point of Sale' system (POS)/ERP/SAP

Excellent in Excel / spreadsheet

Experience:

Minimum 4-5 years of relevant experience in front-end retail operations as Asst.Manager/Store Manager. Preferably with an established Retail Brand

Experience in handling customer queries & grievance handling

Education:

Bachelor degree from a reputed university/college

MS Office & proficiency in excel is a must

Suitability Criteria:

Enthusiastic

Selling (Passion to Sell)

Interpersonal Skills

Influencing

Analytical

Pressure tolerance

Handles conflict

People oriented

Problem solving

Strong Team Player

Warmth / empathy

Organized

Willing to take Ownership

Research / Learning

Travel

Ability to work under a flexible schedule, including evenings and weekends.

Extended working hours during festive and season times

Shift timing - 9 hours with strict adherence

CTC - Upto Rs.6 lacs pa

Employment type - Full-time

Reporting to RM

4.00-5.00 Years