Staff Technical Writer

Staff-level technical writer (7-10yrs) responsible for ensuring documentation for a product or suite of products is completed in accordance with product release dates, functional scope, and standards. Consistently delivers high quality product documentation. Actively looks to improve product documentation, department processes, and tool efficiency. Trains and mentors writers in standards and product functionality; develops documentation plans and schedules; and coordinates information design with contributing writers. Begins to work collaboratively with UX designers in supporting UX writing needs.

Primary Duties and Responsibilities
Consistently delivers solid product documentation and helps the team improve themselves, in particular:
• Designated writer for a product or product suite; leads a team of writers for a product if applicable.
• Delivers content for online help systems, user guides, and technical manuals as assigned.
• Has established a reputation as the "go to" person for documentation on a specific product or specific areas of product functionality.
• Leads and mentors other writers in the execution of project release deliverables or in other key department initiatives.
• Adheres to, researches, and implements improvements to department processes and writing standards.
• Prepares and communicates accurate project scopes, estimates, and completion dates of assigned deliverables; maintains project plans and status reports for management and cross functional team reporting purposes.
• Proficiently uses help authoring tool and source-control system to complete specific authoring tasks; teaches others.
• Collaborates with subject matter experts and internal stakeholders (PD/PMG) to determine necessary content updates.
• Understands product designs that are being implemented and how implementation satisfies business and user requirements.
• Obtains approval of new or revised content by subject matter experts and key contributors to cross-functional teams.
• Delivers documentation that meets all defined requirements from PD/PMG and warrants product functionality.
• Performs documentation reviews and verifies reusability and ensures the documentation adheres to standards.
• Contributes to defining writing standards for documentation team.
• Collaborates with and leads other technical writers in peer and copy editing to ensure quality.
• Understands and manages tasks in alignment with agile software development processes, tools, and techniques.
• Begins to work collaboratively with UX designers in supporting UX writing needs such as field names, field descriptions, messaging, and so on.
Secondary Duties and Responsibilities
• Demonstrates high proficiency in behavior competencies such as written and verbal communications, teamwork, interviewing skills, organization, and completing complex work.
• Provides input to PD (such as during design reviews) on software designs to improve overall quality (usability) of the product.
• Defines processes and standards regarding use of technology and automation.
• Leads global Documentation team objectives.
• Manages and responds to customer comments on documentation.
• Serves as a tool administrator; analyzes tool issues by working with team members.
• Contributes towards research in software tools to improve the quality and accuracy of the documentation process.
• Keeps current with industry trends in technical documentation and implements new information design strategies and tools.
• Participates in team hiring activities as directed.
• Understands and uses technology currently in use to complete day-to-day tasks (such as email, chat, web meetings, goal planning, and vacation management).
• Proficiently uses software tool currently in use to resolve documentation defects; uses advanced functionality for reporting purposes (such as creating dashboards