Sr Technical Writer - Capillary Technologies

Job Description

Sr. Technical Writer

As a Senior Technical Product Writer, you will be responsible for creating top notch product documentation. You will own the quality and delivery metrics of documentaion while working with different functions - Product Managers, Designers and Developers. You will understand product features that are built for different users as well as developers, and craft a detailed and easily comprehensible documentation in a structured and consistent manner. You will proactively find missing information and any gaps in the documentation, and correct them iteratively.

Role & Responsibility
• Develop comprehensive documentation that meets organizational standards
• Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
• Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success
• Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
• Evaluate current content and develop innovative approaches for improvement
• Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
• Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
• Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
• Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration
• Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
• Manage the internal and external technical community forum platforms and moderate content, drive user adoption and implement best practices
• Drive internal technical product training and onboarding sessions on a monthly and quarterly basis

Job Requirement

Desired Skills & Experience
• Bachelor’s degree in relevant technical field
• Minimum 2 years’ of industry experience as an effective technical writer
• Proven ability to quickly learn and understand complex technical topics such as APIs, SDKs and integrations
• Previous experience writing documentation and procedural materials for multiple audiences
• Superior written and verbal communication skills, with a keen eye for detail
• Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content