Sr.Process executive

Job Title: Process Executive / Customer service representative Location: Dehradun, Uttarakhand Full-time Overview: We are looking for a Process Executive / Customer service representative to join our team and assist our potential client's by providing excellent knowledge and information about services offered. Description: Provide positive interactions with potential clients while helping them navigate the first step of their personal injury claim. Organize, prioritize, and process inquiries daily following standard protocols from initial screening and pre-qualifying of new leads to providing potential client and case details to the appropriate legal team for review. Collect contact information and accurately summarize relevant case-related information using the firms intake software and custom database management system. Follow up with potential clients as needed and manage referrals to/from other law firms. Develop a thorough understanding of the firms specialized practice areas, internal systems, and many nuanced intake procedures. Build productive and trusted working relationships with team members of all levels. Answering questions about a company's products or services. Delivering information about a company's offerings. Providing proactive customer outreach, through proactive call conversation. Informing customers about real or potential product/service issues, monitoring brand mentions. Speak to clients to determine their legal needs, collecting pertinent information about their cases, and establishing rapport with them. Communicating with clients to keep them informed about the progress of their case. Proactively asking customers for feedback. MUST HAVE:- Minimum 6 months of experience in international voice process, inside sales with revenue-based responsibilities for the US market or experience in international voice process as a customer service/support or Tele sales. FRESHER/UG with great fluency in English may apply. Excellent communication skills in English, knowledge of MS Word, Excel SALARY: From minimum 13K up to No bar for right candidate SHIFT: Night Shift (7PM to 4AM IST) US Eastern LOCATION: IT Park, Dehradun, Uttarakhand DESIGNATION: Process Executive / Sr. Process Executive / Customer service representative NATURE OF BUSINESS: 100% Voice process Industry BPO (Medical) Contact Number: +91-9023250362, +91-8200635602 Job Type: Full-time SUPPLEMENTAL PAY TYPE: Performance bonus Quarterly Increment Daily/Weekly/Monthly Incentive COVID-19 considerations: Yes we are taking care of COVID-19 precautions. *Speak with the employer* +91 9023250362