Home Jobs Contact
Register For employers Post a Job

Sr. Officer, Specialist, Contact Centre, Consumer...

Published date: 2026/11/07
  • Location: Chennai, Tamil Nadu, India
Business FunctionTechnology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Chatbot & Demand Analyst Responsibilities Perform data analysis to understand customer struggles in the digital journey and create actionable insights through journey analytics Deep-dive analysis on customer VOC (calls/chats/email/ bank bot) using statistical tools/visualization to understand the primary drivers behind customer struggles Collaborate with cross-functional business teams to deliver high-impact insights using analytics across a variety of customer servicing areas Create visualization/dashboards for key metrics/insights Manage the day to day performance of the team & metrics Requirements A good team player with excellent communication skills A university degree with good data analytics , with a strong background in statistical concepts A good understanding of data analytics tools Excellent hands-on experience in Python, SQL, Excel, visualization tools & Power Point
Company Name: Dbs

Apply

1 page views

Related listings

  • IMMEDIATE VACANCIES IN BANKING SECTOR ONLY OPERATION ROLE
    Bank
    Chennai (Tamil Nadu) Bank
    OPENINGS FOR BANKING JOBS(OPERATION ROLE) we are hiring candidates for banking operation role(clerk,teller,assistant manager), no sales and marketing Managing client bank accounts, including opening and closing accounts, and overseeing transactions. ...
    2026/11/07
  • SQL Developer
    Bank
    Bank
    Job Title: SQL Developer Location: ChennaiAbout Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operati...
    2026/11/07
  • சென்னை இந்தியன் வங்கியில் வேலைவாய்ப்பு 2022
    Bank
    Bank
    Indian Bank Recruitment 2022: இந்தியன் வங்கியில் காலியாக உள்ள Product Owner வேலைக்கு பணியாளர்களை நியமிப்பதற்கான அறிவிப்பு வெளியாகியுள்ளது. தகுதியும், விருப்பமும் உள்ள விண்ணப்பதாரர்கள் https://indianbank.in என்ற அதிகாரபூர்வ வலைதளத்தில் விண்ணப்பிக்கலாம...
    2026/11/07