Sr. Engineer - IT Operations & Maintenance - 22001
Published date: 2026/11/07
- Location: Pune, Maharashtra, India
Drive regular operations and maintenance of IT infrastructure, applications and database including delivery of infrastructure projects. Conduct annual planning for the application support team, Provide 24 x 7 Infrastructure and Application support to fulfill customer needs and requirements. Drive incident, problem, change, release, configuration, availability and capacity Management w.r.t. IT Applications and Infrastructure. Drive management of SLAs related to Service Requests, Incidents and Business Processes ( billing, mediation etc.). Gather requirement from business and assist with creation of solutions to meet operational needs. Drive and monitor the Service Help Desk System (SDP) to ease resolution. Deliver user documentation where required. Quantify and analyze the service requests and incidents raised. Liaise with the business to evaluate reduction of the no. of tickets raised. Drive creation of standard reports/formats where possible. Share periodic...
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